Last Updated: 06 January 2026
Privacy Policy for Oakwood Locks and Lockouts
1. Introduction
Welcome to the Privacy Policy for Oakwood Locks and Lockouts. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This policy outlines how Oakwood Locks and Lockouts collects, uses, stores, and protects the personal information you provide to us when you use our services or interact with our website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or our website, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Oakwood Locks and Lockouts is a locksmith business based in London, UK.
Business Name: Oakwood Locks and Lockouts Address: 2 Charlotte St. Greater, London W1T 2LW, UK Email: info@oakwoodlocksfitzrovia.co.uk
For the purpose of UK data protection law, Oakwood Locks and Lockouts is the Data Controller of your personal data.
3. Information We Collect
Oakwood Locks and Lockouts collects various types of information for different purposes to provide and improve our locksmith services to you.
#### 3.1 Personal Data You Provide Directly
When you contact us for locksmith services, whether through our website's contact forms, by phone, or email, we may collect the following personal data:
* Contact Information: Your full name, email address, and telephone number. * Service Address: The address where our locksmith services are required. This is essential for us to dispatch a locksmith to your location. * Service Details: Information about the specific locksmith issue you are experiencing (e.g., lockout situation, lock repair, key replacement, security upgrade requirements). * Payment Information: If you make a payment over the phone, we may collect payment card details. However, sensitive card data is processed directly by our secure third-party payment processors and is not stored on our systems. * Communication Content: Records of our conversations, including call recordings (where notified) and email correspondence related to your service request.
#### 3.2 Information Collected Automatically
When you visit our website, we may collect certain information automatically through cookies and similar tracking technologies:
* Usage Data: This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. * Location Data: Depending on your device settings, we may collect general location data (e.g., city-level based on IP address) to help us understand where our website visitors are coming from, but we do not collect precise location data without your explicit consent.
4. How We Use Your Information
Oakwood Locks and Lockouts uses the collected data for various purposes, primarily to deliver our locksmith services effectively and to improve our operations. Our lawful bases for processing your data include:
#### 4.1 To Provide and Manage Services (Contractual Necessity)
* To respond to your service requests and provide you with accurate quotes. * To schedule and dispatch our locksmiths to your specified location. * To carry out the requested locksmith services (e.g., emergency lockouts, lock repairs, installations, key cutting). * To process payments for services rendered. * To communicate with you regarding your service appointments, updates, or any issues.
#### 4.2 For Communication (Legitimate Interest & Contractual Necessity)
* To provide customer support and address any queries or complaints you may have. * To send you service-related communications, such as appointment confirmations and follow-up information.
#### 4.3 For Business Operations and Improvement (Legitimate Interest)
* To maintain internal records, invoicing, and accounting purposes. * To analyse website usage and performance using tools like Google Analytics, which helps us understand how our customers interact with our website and allows us to make improvements. * To detect, prevent, and address technical issues or security incidents. * To comply with our legal obligations.
#### 4.4 For Marketing (Consent)
* If you have explicitly opted in, we may use your contact details to send you promotional offers, newsletters, or information about new services offered by Oakwood Locks and Lockouts. You have the right to withdraw this consent at any time.
5. Data Protection and Security Measures
The security of your data is paramount to Oakwood Locks and Lockouts. We implement a variety of technical and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:
* Secure Servers: Storing data on secure servers with restricted access. * Encryption: Using encryption for data transmitted over the internet (e.g., SSL/TLS for our website). * Access Controls: Limiting access to personal data to only those employees who need it to perform their job functions. * Staff Training: Regularly training our staff on data protection and privacy best practices. * Physical Security: Implementing physical safeguards for any paper records containing personal data. * Regular Reviews: Periodically reviewing our security procedures to ensure they remain effective and up-to-date.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Third-Party Services
Oakwood Locks and Lockouts may engage third-party companies and individuals to facilitate our service, provide services on our behalf, perform service-related services, or assist us in analysing how our service is used.
* Payment Processors: When you make payments for our services, your payment information is handled directly by secure third-party payment gateways (e.g., card terminals, online payment providers). Oakwood Locks and Lockouts does not directly store sensitive payment card details. * Analytics Services: We use Google Analytics to monitor and analyse the use of our website. Google Analytics uses cookies to collect information about your usage of our website. This information is typically anonymised and aggregated. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. * CRM/Scheduling Systems: We may use third-party software for managing customer relationships and scheduling appointments securely. * Professional Advisors: We may share data with professional advisors such as accountants, lawyers, or insurance providers when necessary for our business operations or legal compliance.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that any third-party processors comply with UK data protection laws.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small data files placed on your device.
* Necessary Cookies: These cookies are essential for the website to function correctly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. * Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. We use Google Analytics for this purpose. * Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
* The Right to Be Informed: You have the right to know how your personal data is being used. This privacy policy serves to provide you with this information. * The Right of Access: You have the right to request a copy of the personal data we hold about you. * The Right to Rectification: You have the right to request that Oakwood Locks and Lockouts correct any inaccurate or incomplete personal data we hold about you. * The Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing. * The Right to Restrict Processing: You have the right to request that we temporarily halt the processing of your personal data under certain conditions. * The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. * The Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. * Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. (Oakwood Locks and Lockouts does not currently engage in such activities).
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within one month.
9. Data Retention
Oakwood Locks and Lockouts will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
* Service-Related Data: Information related to locksmith services provided will typically be retained for a period of up to 7 years to comply with legal requirements (e.g., accounting and tax purposes), warranty obligations, and for legitimate business interests such as handling potential disputes or repeat services. * Contact Form Submissions: Enquiries submitted via contact forms will be retained until the query is fully resolved and for a reasonable follow-up period, typically up to 12 months, unless they lead to a service agreement, in which case they fall under service-related data retention. * Website Usage Data (Google Analytics): Data collected via Google Analytics is retained for a period typically up to 26 months, or as configured within Google Analytics settings, after which it is automatically deleted.
10. Changes to This Privacy Policy
Oakwood Locks and Lockouts may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. How to Contact Us
If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise any of your rights, please contact us:
By Email: info@oakwoodlocksfitzrovia.co.uk By Post: Oakwood Locks and Lockouts, 2 Charlotte St. Greater, London W1T 2LW, UK
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
